Case studies

The problem, what we built, and what changed

Written for the person who has to justify the spend. Numbers where we have them, and honest about what was hard.

Healthcare · ERP · 2024

Replacing seven systems with one, without stopping a hospital

Meridian Health

Meridian Health ran 40 facilities on seven systems that did not talk to each other. A patient record lived in one, billing in another, pharmacy in a third. Staff re-keyed the same data up to four times, and nobody could answer a simple question — how many beds are free right now — without three phone calls. Two previous replacement attempts had been abandoned mid-project.

34%

Reduction in patient wait time

7 → 1

Systems staff have to learn

Days of downtime during migration

4.6/5

Clinical staff satisfaction

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Finance · Custom platform · 2024

From a nine-day loan decision to six hours

Kestrel Bank

Kestrel Bank's loan process moved on paper and email. An application passed through five departments, each with its own spreadsheet, and the median decision took nine working days. Competitors were approving in under a day and Kestrel was losing good applicants at the point of waiting.

9 days → 6 hrs

Median decision time

+41%

Applications completed

73%

Decided without manual review

100%

Decisions with a full audit trail

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Education · SaaS · 2023

A learning platform that survives results day

Solstice Education

Solstice served 240 institutions on a platform that fell over predictably twice a year: enrolment week and results day. In the previous year it had been unreachable for six hours while 40,000 students refreshed the same page. The architecture assumed steady traffic and had no caching layer worth the name.

40,000

Concurrent users on results day

Minutes of downtime since launch

180k

Students on the platform

0.4s

Median page load

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Retail · E-commerce · 2024

One inventory truth across 62 stores and a website

Northbank Retail

Northbank's website and its 62 stores kept separate stock counts that were reconciled overnight. Customers regularly ordered items that had sold in a store hours earlier, and staff had no view of what was available elsewhere. Cancellation rates on online orders were approaching one in six.

16% → 2%

Online order cancellations

14×

Peak traffic absorbed, no downtime

+23%

Revenue per online session

Stores on one live stock view

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Logistics · Mobile + web · 2023

Tracking 2,300 vehicles where the signal is worst

Atlas Freight

Atlas ran 2,300 vehicles with paper delivery notes and phone calls. Nobody could say where a shipment was without ringing the driver, proof of delivery arrived days later on paper, and route planning was done from memory by two dispatchers.

19%

Reduction in fuel cost

2,300

Vehicles tracked live

Days → instant

Proof of delivery availability

+27%

Deliveries per driver per day

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Healthcare · AI · 2025

Reading 4,000 referral letters a week, and knowing when not to

Cadence Care

Cadence Care received around 4,000 referral letters a week as scanned PDFs, faxes and emails. Three staff spent their days reading each one, deciding the specialty and urgency, and typing it into the patient system. Backlogs of five days were normal, and an urgent referral could sit unread over a weekend.

81%

Referrals routed without human touch

5 days → 4 hrs

Median time to triage

99.2%

Accuracy on urgent classification

3 → 1

Staff needed on triage

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